A company’s success is determined by its customers. In order to secure ongoing success and development, AquaGib recognises the need to value and cherish you, the customer, over everything else, because it is you who drives us forward; it is you who pushes us to be better; it is you who makes us who we are; it is you who determines whether we succeed or fail to deliver the service that you desire.

Knowing your customers is invaluable. We understand how important it is to provide our customers with, not only a good water service, but good care throughout your time with us. Good Customer Service is essential and we acknowledge that it may not always be possible to pop round to our Customer Services Offices and visit us in person. So, we have created an online Customer Service presence right here on our website, providing you with quick answers to the most common questions we receive, as well as links to all the documents you will need to conduct your business with us and details of emergency contact numbers should anything go amiss out of office hours. We are here to help, so help yourself to some free information safe in the knowledge that it was written with a warm and friendly smile, because we want you to be happy with AquaGib.


AquaGib Ltd’s Utility Bill Payment Options as from 1st March 2021:

How can I pay my utility bill?

1 – Credit/Debit cards
a. At our ground floor cashiers, Mondays, Wednesdays, and Fridays.
b. Automated telephone service 24/7 on 20079818.
c. Scanning your QR code and paying via WorldPay payment portal.
d. Receive your bill by email and click on the payment link.

2 – Cash
a. At our ground floor cashiers, Mondays, Wednesdays, and Fridays.
b. Self-service payment kiosk, Mondays to Fridays.

3 – Cheque
a. At our ground floor cashiers, Mondays, Wednesdays, and Fridays.

4 – Bank Account
a. Setting up a Direct Debit
b. Doing a bank transfer

We’ve got you covered.

As you can see, we will continue to offer a wide range of payment options to our Customers.

In the mean time, should you need any further clarification on the above matter, or wish to receive any further information on any of the other payment facilities, please do not hesitate to contact our Customer Service Department via email at [email protected] or via telephone on +350 20041288 Ext. 1.

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